Policies

Governance is concerned with the systems and processes that ensure the overall direction, effectiveness, supervision and accountability of an organisation.   

Board members take ultimate responsibility for the governance of Parklands Albury Wodonga. However, governance is not a role for Boards and Board members alone. Governance is also concerned with the way Boards work with the Executive Officer, staff, volunteers, service users, members and other stakeholders to ensure the organisation is effectively and properly run and meets the needs for which the organisation was set up.  A detailed list of organisational policies and procedures has been established and is regularly reviewed as part of the overall strategy to manage governance risk.

Some key policies include:

3.01 Complaints and Compliments Policy

To ensure that complaints are resolved in an efficient and professional manner in accordance with our legal requirements to ensure client satisfaction.  It is our policy to promote the highest standard of service for our clients. We endeavour to ensure that all complaints are resolved satisfactorily and in a timely manner.  The purpose of this policy is to provide assistance to parklands staff on the interpretation of dealing with client complaints in accordance to the Australian Standard  AS 4269-1995 – Complaints Handling.  

Refer to the attached policy and complaints / compliments form at the bottom of this page.

3.07 Inclusivity Policy

Parklands Albury Wodonga strives to create an inclusive culture in which difference is recognised and valued. By bringing together men and women from diverse backgrounds and giving each person the opportunity to contribute their skills, experience and perspectives, we believe that we are able to deliver the best solutions to challenges and deliver sustainable value so everyone benefits.

3.08 Privacy Policy

The purpose of this policy is to protect the privacy of individuals and organisations about whom Parklands Albury Wodonga collects and/or holds information.  This policy outlines the guidelines which must be observed when collecting, storing and using personal and confidential information.

Your privacy is important to us. Please read our privacy statement. 

Privacy Statement

This statement sets out important information about privacy protections that we extend to personal information you provide to us through our web sites.

This page explains the type of information that is collected by parklands how such information is used, and under what circumstances and to whom it may be disclosed. If you have any privacy concerns, you should direct them to us by writing to:

Parklands Albury Wodonga
P.O. Box 1040
Wodonga 3689 Australia

Information collected

Your Email Address
Your email address will be recorded if you provide feedback through any of our online forms and will only be used for the purpose for which you have provided it and will not be added to any mailing lists. We will not use or disclose your email address for any other purpose, without your prior written consent.

Alternative arrangements are made available for users of this site who do not want their email address to be recorded by parklands.

Clickstream Data

When you visit this web site, our Internet Service Provider makes a record of your visit and logs the following information for statistical purposes. This includes your server address, top-level domain name (for example .com, .gov, .au, .uk etc), the date and time of visit to the site, the pages accessed and documents downloaded, the previous site visited, and the type of browser used. No attempt will be made to identify you or your browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the Internet Service Provider's logs. 

Parklands will not make an attempt to identify users or their browsing activities. However, in the unlikely event of an investigation, a law enforcement agency or other government agency may exercise its legal authority to inspect our Internet Service Provider's logs.

Information disclosed

Information provided to parklands will only be used for the purpose for which you have provided it and is not disclosed to any other party unless stated as otherwise. Client contact information is kept to process transactions. It will not be published or passed on to anyone. Contacting the Privacy Commissioner

Advice about the Internet and personal information can be found on the Privacy Commissioner's web site at www.privacy.gov.au.

Other Sites

This site contains links to other sites. parklands is not responsible for the privacy practices or the content of such web sites.

3.01_Complaints_and_Compliments_Policy.pdf

Complaints_and_Compliments_Form.doc